Privacy Policy

1. General

The protection of your personal data is very important to us. We, FRAME & FRAME GmbH, process personal data of our clients and prospects exclusively in accordance with legal provisions, in particular the Swiss Data Protection Act (DSG).

This privacy policy informs you about which data we collect, how we use it, and what rights you have.

2. Responsible Party

The entity responsible for data processing is:

FRAME & FRAME GmbH

Aegeristrasse 9

6417 Sattel, Switzerland

Email: hi@frameandframe.ch

Phone: +41 78 811 95 44

3. Data Collected

We collect personal data that you voluntarily provide to us, for example:

- Name, address, email address, phone number

- Billing and payment information

- Information about your photography projects (e.g., product images, requirements, briefings)

- Communication content (e.g., emails, inquiries, phone notes)

- Technical data when using our website

4. Purpose of Data Processing

We use your data in particular for:

- Creating offers, processing orders, and issuing invoices

- Communicating with you (e.g., email, phone)

- Implementing and delivering your product photography

- Marketing purposes only with your explicit consent, e.g., offers or social media

- Fulfilling legal obligations (e.g., accounting, tax law)

5. Legal Basis for Processing

The processing is based on:

- Fulfillment of a contract or pre-contractual measures

- Your consent, e.g., for marketing

- Legal obligations, such as tax and accounting regulations

6. Data Sharing

Your data is only shared with third parties to the extent necessary for contract fulfillment or legal obligations, for example with:

- Payment service providers

- Shipping service providers

- Tax advisors or accounting software

Transfer to third countries only occurs if necessary and an adequate level of data protection is ensured.

7. Data Retention

We only store your data as long as necessary to provide our services or to meet statutory retention requirements.

Invoice data is generally kept for 10 years.

8. Your Rights

You have the right at any time to:

- Request information about the data stored about you

- Request correction of inaccurate data

- Request deletion or restriction of processing, as far as legally possible

- Withdraw your consent to data processing

- File a complaint with the competent data protection authority

To exercise your rights, you can contact us using the contact details provided above.

9. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

10. Changes to the Privacy Policy

We reserve the right to update this privacy policy as needed.

The current version is available on our website.